FAQs
1. What types of books do you sell?
We offer a wide variety of books across multiple genres, including fiction, non-fiction, business, self-help, memoirs, and more. Whether you’re interested in classic literature or the latest bestsellers, you’ll find something that fits your taste.
2. How do I place an order?
Simply browse our collection, select your desired book(s), and click the “Add to Cart” button. When you’re ready, proceed to checkout, fill in your details, and complete the payment process. Your order will be confirmed, and we’ll begin processing it right away!
3. Do you offer international shipping?
Yes, we offer international shipping to most countries. During checkout, you can select your shipping destination and view the available shipping options and costs.
4. How can I track my order?
Once your order is shipped, we will send you a confirmation email along with a tracking number, so you can track your order’s progress until it arrives at your doorstep.
5. Can I return a book if I’m not satisfied?
We want you to be completely satisfied with your purchase. If you are unhappy with your order, please contact our customer service team within 14 days of receiving your book. Returns are accepted for damaged or incorrect items, but we do not accept returns for books that have been opened or read unless defective.
6. Do you offer eBooks?
Currently, we focus on physical books. However, we are always exploring ways to enhance your reading experience, and eBooks may be offered in the future.
7. How can I contact customer service?
You can reach our customer service team by visiting our "Contact Us" page or emailing us directly at admin@pangainstitutions.com. We strive to respond to all inquiries within 24-48 hours.
8. Do you offer gift cards?
Yes! Exchangor offers gift cards that make the perfect present for any book lover. You can purchase them directly on our website, and they’re available in a variety of denominations.
9. How can I stay updated on new releases and promotions?
To stay informed, sign up for our newsletter at the bottom of our homepage. You'll receive updates on new book arrivals, special promotions, and exclusive offers straight to your inbox.
10. Can I recommend a book for your collection?
Absolutely! We welcome suggestions and love to hear from our community. Please feel free to send us a message through our contact form with your book recommendation.